Privacy Policy

Last Updated: October 2026

Wireless Plan Deals ("We", "Us" or "Our") operates this website and provides independent wireless consultation services to individuals and businesses in Canada. We are committed to protecting your personal information and handling it in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable provincial privacy laws (including Quebec's Act respecting the protection of personal information in the private sector, and the personal information protection acts of Alberta and British Columbia).

1. Accountability

We are responsible for personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with this policy and applicable privacy laws. You can reach our Privacy Officer at:
Email: contact@wirelessplandeals.online
Phone: (416) 263-8299

2. Information We Collect

Lead Form Data: When you submit a consultation request, we collect your name, email address, phone number, postal code, current wireless provider (optional), monthly budget, coverage concerns, and any notes you choose to share.

Communications: If you contact us by phone or email, we keep a record of that communication and the information you provide.

Bill Review: If you choose to share a copy of your wireless bill for review, please remove or black out account numbers, PINs and payment details first. We use the bill only to prepare your recommendations.

Cookies & Tracking Data: We use cookies and similar technologies on our website:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics, to understand how visitors use our website
• Marketing Cookies: To measure the performance of our advertising (Google Ads)

Server Logs: When you visit our website, our server automatically records your IP address, browser type, device type, referring website, pages visited, and time/date stamps for security and performance monitoring.

3. What We Do NOT Collect

To be clear, we explicitly DO NOT collect the following:

• Banking Information: We never collect your bank account or other financial account information
• Payment Card Information: We do not collect or store credit card numbers (a separate payment processor handles consultation fees, if applicable)
• Social Insurance Numbers: We never request or collect your SIN or tax information
• Health Information: We do not collect medical or health data
• Biometric Data: We do not collect fingerprints or facial recognition data
• Passwords: We do not ask for passwords to your carrier accounts or other services
• Government ID: We do not request copies of driver's licences, health cards, or passports

Important: If anyone claiming to represent Wireless Plan Deals asks for any of the above information, please do not provide it and contact us immediately at (416) 263-8299 or contact@wirelessplandeals.online.

4. Purposes and Consent

We collect personal information only for the following identified purposes: to contact you about your consultation request, conduct your consultation, provide personalized recommendations, provide customer support, operate and improve our website, and meet our legal obligations.

We collect, use and disclose your personal information with your knowledge and consent. When you submit our consultation form, you provide express consent by checking the consent box. We will ask for your consent again if we want to use your information for a new purpose.

Withdrawing Consent: You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer. Withdrawing consent may mean we can no longer provide some or all of our services to you.

5. Use of Data

We use collected data for:

• Providing and maintaining our services
• Responding to your requests and providing customer support
• Gathering analysis and feedback to improve our services
• Monitoring usage and detecting security issues
• Sending updates and promotional messages (only if you have consented)
• Complying with legal obligations

6. Disclosure to Third Parties

We Do NOT:

• Sell or rent your personal information
• Share your contact information with wireless carriers or other service providers for their own marketing
• Use your information for marketing without your consent

We MAY:

• Use service providers (such as website hosting, form processing, email and analytics providers) that handle personal information on our behalf under contractual obligations to protect it
• Disclose information where required or permitted by law, such as to respond to a lawful request from a court or government authority
• Share anonymized, aggregated data that cannot identify you

Transfers Outside Canada: Some of our service providers, including our online form processor and Google (analytics), operate servers in the United States or other countries. Your personal information may therefore be stored or processed outside Canada, and may be accessible to courts, law enforcement and national security authorities in those jurisdictions under their laws. We use contractual and other measures to require a comparable level of protection.

7. Safeguards and Breach Notification

We protect personal information with safeguards appropriate to its sensitivity, including SSL/TLS encryption for data in transit, restricted access to personal information, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

If a breach of security safeguards involves your personal information and creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada (and any applicable provincial regulator) as required by law, and we keep records of all breaches.

8. Retention and Disposal

We keep personal information only as long as necessary for the identified purposes or as required by law, and then securely delete or anonymize it:

• Lead form data: Up to 24 months, unless you have consented to ongoing communications
• Email communications: Archived and retained for up to 7 years for business and legal record-keeping
• Analytics cookies: Typically up to 12 months
• Server logs: Deleted after 90 days

9. Accuracy

We make reasonable efforts to keep personal information accurate, complete and up to date. Please tell us if your information changes or is incorrect.

10. Your Rights

Subject to applicable law, you have the right to:

• Ask whether we hold personal information about you, and request access to it
• Challenge the accuracy and completeness of your information and ask us to correct it
• Withdraw your consent, as described above
• Ask us to delete your information, where it is no longer needed for the purposes it was collected
• Make a complaint about how we handle your personal information

To make a request, email our Privacy Officer and provide enough information to verify your identity. We will respond within 30 days of receiving your request, and will explain any reason we cannot fully comply. Access is generally provided at no cost; if any fee applies, we will tell you in advance. Residents of Quebec may have additional rights under Quebec law, such as the right to data portability and to be informed of automated decision-making.

11. Electronic Messages (CASL)

We send commercial electronic messages only with your express or implied consent as permitted by Canada's Anti-Spam Legislation. Every commercial message will identify us and include a working unsubscribe mechanism, and we will honour unsubscribe requests within 10 business days. You can also unsubscribe at any time by emailing contact@wirelessplandeals.online.

12. Cookies and Analytics

Your Choice: When you first visit our website, a cookie banner lets you accept or reject non-essential (analytics and advertising) cookies. These cookies are enabled only if you accept. You can change your choice at any time using "Cookie Preferences" in the footer of any page. If you reject, Google's tags run in a restricted mode without cookies and are not used to build a profile of you. We store your choice in your browser so we do not ask on every visit.

You can control or delete cookies through your browser settings, though some parts of our website may not work properly if cookies are disabled. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

13. Children's Privacy

Our services are intended for adults and are not directed at children. We do not knowingly collect personal information from anyone under the age of majority in their province or territory. If we learn that we have collected such information without appropriate parental or guardian consent, we will delete it promptly.

14. Complaints

If you have a concern about our privacy practices, please contact our Privacy Officer first and we will investigate and respond. If you are not satisfied, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (toll-free 1-800-282-1376, www.priv.gc.ca). Quebec residents may also contact the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca).

15. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date above shows when it was last revised. If we make material changes, we will take reasonable steps to notify you and, where required, seek your consent again.

16. Contact Us

For privacy-related inquiries, please contact our Privacy Officer at:
Email: contact@wirelessplandeals.online
Phone: (416) 263-8299